HOW LONG WILL IT TAKE TO GET CONNECTED?
Connections can anywhere from 1-15 business or more depending on the work required at your property
HOW MUCH DATA DO I NEED?
This will of course depend on what you use the internet for? Do you like to download movies? Email etc. One of our helpful staff will be able to asertain how much data you will require
WHAT ARE DOWNLOADS?
Downloads are the transfer of data packets from the internet to your computer. Downloads happen everytime you view a photo, an email, visit a website, listen to music and video's.
CAN I USE VOIP?
Why of course. Fettell Communications P/L NBN broadband services are compatible with VoIP.
WHEN DO I FIND OUT WHEN THE NBN IS COMING TO MY AREA?
Please click HERE to check your address on the roll out map. We will notify all our existing customers well beofre their premise has been enabled. If you do receive a letter from the NBN co about roll out please contact our sales team.
WILL MY EXISTING SERVICES STILL WORK AFTER THE CHANGE TO NBN?
Changing to nbn™ may not immediately affect your existing services, it depends on the nbn™ technology available to your premises. However, it is important to check all your services after your nbn™ connection is complete to ensure they are working as expected.
Fixed wireless: the existing network remains as is so all existing services should continue to work after your nbn™ service is installed unless you make a change to them.
FTTP and HFC: the nbn™ service is installed alongside the existing copper & cable networks so existing services should not be affected when the nbn™ service is installed. However, all premises in an FTTP or HFC area will be permanently disconnected from the existing copper & cable networks approximately 18 months after that area became ready for service. For this reason, you need to make sure you have a replacement service installed before the existing network is disconnected.
FTTB, FTTN & FTTC: most services will be installed using the same copper line as an existing landline or DSL service. This is because the majority of residential premises only have one copper line. If you have a spare line you can provide that phone number in your OntheNet order and we will try to use that line instead.
When FTTB and FTTN services are installed all existing non-voiceband services (eg. DSL/Internet) and any ‘special services’ that use the same copper line will be permanently disconnected on the install date. If applicable, voiceband services (eg. landline phone services) will remain active for up to 18 months after your area became ready for service, unless you decide to cancel them earlier.
When an FTTC service is installed all existing services that use the same copper line will be permanently disconnected on the install date and the phone number (if applicable) will be permanently lost. All devices connected to same internal wiring, other than those required for the nbn™ service, must be unplugged and remain unplugged to prevent interruptions to the FTTC service eg. telephone handsets, modems & alarm diallers.
CAN I KEEP MY EXISTING TELEPHONE NUMBER?
Yes you can certainly keep your existing number by porting over to Fettell Communications.
WILL MY EFTPOS OR FAX MACHINE WORK WITH NBN?
Traditional EFTPOS and fax machines require a phone service to operate but phone services delivered via the nbn™ network use VoIP technology which may not be compatible with your current EFTPOS or fax machine. Some changes to internal cabling and equipment may be required. You will need to check with the supplier of your device to confirm.
WILL THE SERVICE WORK IN A POWER OUTAGE?
Unfortunately the NBN service will not operate in the event of a power outage unless you have a UPS installed (Uninterruptable Power Supply.) You should make sure you have an emergency back up such as a mobile.